Shipping policy

 

SHIPPING AND PROCESSING TIME

All orders will ship out of our warehouse within 3  business days (Monday-Friday) not this does not include shipping times. 

All orders will be shipping using tracked postal service, you will receive your tracking number via e-mail once shipped.

INCORRECT ADDRESS | RETURNED MAIL

Customers are responsible for providing the correct shipping information when an order is placed. Rad Rascals is not responsible for packages delivered to an incorrect address. Packages returned to Rad Rascals may be reshipped at the customer's expense. Packages marked as delivered, but “not received,” are the customer’s responsibility to locate with the shipping provider. Rad Rascals is not liable to issue refunds on lost packages.

Shipping Insurance 

  • Shipping protection is offered as an option during the checkout process. It is automatically applied to all orders and the consumer can choose to opt-out for this protection. It is up to the customer if they want their package protected. 

  • The cost of shipping protection will be clearly displayed once the check box is enabled during checkout and is calculated at a variable rate depending on the value of the order.  

    • > $100 – Flat $3.08

    • < $100 – 2.5% of the subtotal of the order 

  • Shipping Protection provided by Route is an added layer of protection to your order which ensures replacement if your package is lost, damaged, or stolen. By not selecting package protection, Rad Rascals is not responsible for lost, damaged, or stolen packages. 

  • You can report an issue to Route through their mobile app, the email you receive from Route after placing your order, or by going to claims.route.com. You must file a claim with Route within their timeline to receive a resolution.  

  • Exclusions: Shipping protection does not cover issues resulting from incorrect address entry or damage caused by mishandling after delivery.